If your business ships using FedEx or UPS, you are entitled to refunds on all late shipments – even when only late by 60 seconds! Each year, more than $2 billion in shipping refunds goes unclaimed. 71lbs works on your behalf to identify late, lost or damaged shipments, then files and fights your claims to make sure you receive your due refunds.
Are you aware that most companies that ship online spend at least 10% of their revenue on shipping? Joe Turner, General Manager of Jellyfish Art, shared their experience with 71lbs: “As a business, we find that customers do not always notify us of situations when shipments arrive late. However, in this case, we are eligible for refunds. 71lbs ensures that we don’t leave money on the table.”
Monitoring for late shipments and filing claims is a cumbersome and time-consuming process. 71lbs’ service helps businesses retrieve their refunds without having to dedicate any resources.
71lbs is focused on reducing your total shipping cost and provides a robust dashboard with in-depth shipping analytics to help you better understand what you spend on your shipping with FedEx and UPS. You can review your refunds and invoices, track your shipping spend, and view shipping metrics and trends. The dashboard allows you to set alerts to monitor specific activity and view/download your shipping information to Excel. These handy reports help make sense of your shipping data.
Privacy of customers’ data is very important to 71lbs. They use 256-bit Secure Socket Layer technology (SSL)—the same security that banks use. Their processes have been audited and approved by the highest levels of industry standards. The data is encrypted, protected against potential attacks, and hosted behind highly secured firewalls, which employ state-of-the-art data security measures and provides 24/7/365 reliability.
Over 5,000 customers and partners trust 71lbs to be their Shipping Advocate. Key Features of 71lbs services:
- Save Money: Late delivery refunds, lost or damaged packages
- Understand Complicated Costs & Fees: Robust dashboard with your shipping data in easy to understand analytics
- Superior Customer Success Team: Live support to discuss your service claims, answer questions or review your dashboard via phone or online chat
The fee for their service is contingent upon the actual refunds you receive. Once the carrier refunds your cost of the shipment, 71lbs will invoice you for a portion.
Lou Guan, DNA Motoring says, "Credits appear directly in our online account with our shipping carrier, and 71 lbs notifies us each week with a detailed report. I would recommend 71 lbs to any business that ships! It just makes sense."
Merchants have chosen CCBill as a trusted leader in global payment solutions since 1998. CCBill processes more than a billion dollars in transactions each year and is one of the largest payment services platform and a single resource to take payments around the globe. Their Integration Partners help merchants connect technology gaps using the best solutions the industry offers. CCBill has partnered with 71lbs to help their merchants reduce their shipping costs and better understand their shipping expenses. 71lbs and CCBill share a unique position within the industry to help merchants with reliable problem-solving techniques, superior customer support, and innovative solutions to help merchants reach their goals.
Information is presented by 71lbs. 71lbs was founded by Jose Li, with more than 20 years in e-commerce, shipping, and logistics with Alibaba.com, Jamba Juice, and FedEx. He believed there had to be a better way for small and medium sized companies to get their due refunds from FedEx & UPS, so he started 71lbs in 2011. 71lbs is dedicated to helping businesses optimize their shipping spend. Solutions include late delivery refunds, invoice auditing, and lost and damaged claims to manage supply-chain expenses as well as shipping insurance and contract negotiations.